Team Spotlight: Abby Kallas, WAND Digital Success

Nominated by: Cesar Maza, WAND Digital Sales

A pleasure to be around and highly driven to excellence, Abby is an important representation of WAND in front of and away from the view of our customers – and she is fundamental to our company’s culture and identity.

For those who don’t know, Abby works with our success team to develop our customers’ brands, and she also spends hours each week teaching our customers how to use our digital products. She even goes as far as teaching customers how to use their own software!

This spring, I traveled to a new customer site on the East Coast. It became clear that one of our customers, who would primarily be responsible for changing menus, had missed his training session on our hardware. Without hesitation, Abby jumped into action and performed an impromptu 90-minute training session on that customer’s software, which isn’t even our own (which she had already done for the rest of their team). This is not the first time she’s gone out of her way to ensure our customers are up to speed and ready to rock when their guests arrive to eat. After this training session, the customer found me later in the day. “That gal is awesome!” he exclaimed. “I don’t know where I’d be without Abby!”

Same. We don’t know where we’d be without her.

Want to know more about what it’s like to work with the WAND team? Hear from Jonathan Butz, Support Supervisor at WAND Digital.